Payment and delivery

Presently, it is only possible to make an order in Croatia and Slovenia (for orders to Slovenia please see information at the bottom of this section). Total price excludes delivery charges. It is not necessary to register in order to make a purchase, however being registered will further improve your next shopping experience. All prices include VAT.

Free delivery on orders over 200 kn (for parcels up to 3 kg delivered in Croatia only).

There is a 10% discount on orders over 500 kn (not applicable if paying by card). The discount will be applied and become visible only at the final billing stage.

For parcels over 3 kg, delivery charge is 45 kn.

For parcels over 3 kg, we will contact you to let you know the exact delivery charge.

For parcels up to 3 kg please choose the form of payment:

  • Cash on delivery
    When signing for delivery please pay the delivery person total amount billed, including delivery charges. Total amount + 24 kn delivery costs. Delivery charge is fixed and will not be affected by the value of the order. Ordered items will be dispatched on the same or the next day. Free delivery applies to orders over 200 kn.
  • Advance payment with a bank transfer or via internet banking
    Delivery charge is 20 kn for parcels up to 3 kg. Free delivery applies to orders over 200 kn. Payments to be made to IBAN number HR9823600001101459408 (please enter the order date or confirmation number as a reference, e.g. 16052016). After completing the order please wait for the confirmation with details for payment.
  • Payment by transfer order (wholesale buyers)
    When making an order please add your company’s name and address, personal identification number (OIB) and delivery address if different from the company’s address in the Comments section.
  • Collect in the store
    If you are collecting your order in person at one of Chemaco shops in Zagreb – Ulica grada Vukovara 226 or Petrinjska ulica 31/1, please write at which shop you would like to collect your order in the Comments section and wait for our email advising you when the order will be ready to collect.
  • Credit card
    Total amount + 24 kn delivery charge. Free delivery applies to orders over 200 kn. After completing your order you will receive the link where you can make your payment. Once you access the T-Com Pay Way secure page, choose the type of credit card that you are using to make a payment (American Express, MasterCard, Visa or Diners) and enter required information.

T-Com Pay Way system will email you with a receipt confirming that your credit card has been authorised for the requested amount only once your order is ready for delivery.

Please note: Your credit card has not yet been charged. Payment details have been checked and the amount of your purchase notified. When your order is ready to dispatch we will charge you for this transaction and take the required amount (it may be the same as authorised or, if we have not delivered the whole order for any reason after having it discussed it with you in advance, we will deduct those items from the amount charged). For your protection, the Pay Way system does not allow us to charge more or to access your credit card details. When we cancel a transaction or forward it for payment, the T-com Pay Way system will send you another email confirmation.

SECURE PAYMENT

The safety of your payment details passed between your computer and service provider T-Com Pay Way system is ensured through the use of encryption and safety protocol. T-Com Pay Way utilises the latest data protection standards - Secure Socket Layer (SSL) protocol with 128-bit encryption and MD5 algorithm. ISO 8583 protocol ensures that any information exchanged between the T-Com Pay Way system and credit card authorisation networks stays within a secure network that is protected from unauthorised excess with a double firewall.

Privacy Policy

Chemaco Ltd. is committed to protection of its customers’ details, so that only essential and elementary personal information on its customers/users is collected, where necessary in order to comply with our obligations. We inform our customers on the ways their details are used and give them opportunity to opt out, including the choice on whether or not they wish to unsubscribe from lists that are used for marketing purposes. All customers’ personal details are kept strictly confidential and are available only to those employees who need to use them in the course of their duties. All Chemaco Ltd. employees and their business partners are responsible for complying with data protection principles.

If you choose to pay on delivery, we will dispatch your order on the same or the next day. If you choose to use a payment slip or credit card payment, we will send you the order confirmation with the exact amount and other details relevant to your order.

Items that are listed as in-stock will be delivered within 3 working days from the order completion if within the territory of Croatia, except on the islands where delivery time is 7 working days. This excludes products with special notification.

The customers will be immediately notified by our customer service in case of any changes to delivery times or any other circumstances that are crucial to order completion.

Delivery charge for Slovenia is 65 kn (8.70 EUR) for parcels of up to 5 kg. For orders to Slovenia the payment should be made in advance via internet banking, credit card or PayPal. Delivery by DPD courier service.