Terms of use

The terms of business are regulated by the Law of customer protection ( N.N. 79/2007) chapter VII – parol contract from article 36 to 55.

General terms

The trader is Chemaco d.o.o. for commerce and a representative of foreign firms, Ulica grada Vukovara 226, 10000 Zagreb, which does business under the trade name Hobby Art Chemaco.

Customer is a web shop visitor who picks at least one item, drops it in a cart, pays by credit card, e-banking, bank ransfer (post office or FINA) and sends the order to the trader; or sends the order and pays the item cash on delivery.

Via web shop www.chemaco.hr customer can buy from the assortment of goods shown on the trader's web site. VAT is included in the price.
The currency is Croatian kuna (HRK).
Displayed regular prices and the ones during the sale are the same whether items are bought via internet or in the shop. The sale prices are valid only at the time of order and/or payment and can be changed without prior notice.

Terms of payment and delivery read here:
Payment and delivery

Exchanging item/complaint/returning item
Customer has right to return the item in following cases:

  • delivery of the goods not ordered
  • delivery of the goods with flaws or damages not caused during transport
  • other cases within law terms

Exchanging faulty item
Customer can exchange the bought item within 7 (seven) days from the delivery day. Web shop www.chemaco.hr is obliged to exchange the faulty item with the same or with a similar one of the same price and quality grade within 30 days. Customer should return the faulty item in original undamaged package. The trader will compensate the customer's mail costs and possible value of the item in case it can't deliver the chosen item.

Settling disputes
In case of dispute between customer and trader it will be settled by agreement, and if not, it will go to the Court of Law in Zagreb.

Purchasing an item, the customer accepts the terms of business.

Statement of protection and collecting data
www.chemaco.hr web shop is obliged to protect the privacy of your own personal data. The personal data collected on these pages (name and surname, address, e-mail, telephone, etc.) will not be given to a third party under no circumstances (for marketing or any other researches).

Intellectual Property Rights

The Site is protected by copyright, trademark and other intellectual property rights. All rights reserved. No part of this Site may be reproduced, used or appropriated in any manner for any purpose without the express written consent of Chemaco d.o.o.

Your use of the site is at your sole risk. In no event shall Chemaco d.o.o. be liable for any damages whatsoever arising out of or relating to your use of the site.

Any update, revision or modification shall be effective immediately upon its posting on the Site.

CHEMACO d.o.o. for commerce and representative of foreign firms
Ulica grada Vukovara 226, 10000 Zagreb
Registered at Court of trade and commerce in Zagreb under identification number
of the subject 3496929.
Account: 2360000-1101459408 at Zagrebačka banka d.d.
Equity capital: 1,880.500,00 kuna, paid in all.
Član uprave: Lana Presečan